Handicare
  • 04-Aug-2017 to 26-Dec-2017 (CST)
  • Sales
  • Maryland Heights, MO, USA
  • DOE
  • Salary
  • Full Time

Medical, Dental, & Vision Insurance, HSA, FSA, Life & AD&D Insurance, Voluntary Life & AD&D Insurance, Short Term Disability, Long Term Disability, PTO, 401K, Paid Holidays


OVERVIEW:  The purpose of this position is to manage and lead an inside sales team to sell Handicare's consumer products by making use of highly qualified prospects.  The Inside Sales Manager is responsible for leading, recruiting and advising inbound and outbound calls, accountable for supervision of inside sales team and management of the CRM.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Supporting day-to-day actives of the inside sales team including managing workflow, assignment and tracking of all inbound leads, lead assignment and qualification, outbound follow up calls, appointment setting conversion, scheduling and reporting.
  • Creating a process workflow for the inside sales team and help in piloting follow-ups and qualifications.
  • Making team reimbursement arrangements and performance metrics.
  • Create call scripts that help inside sales with lead qualification and conversion.
  • Placing and advertising the organization's product to prospective customers.
  • Working directly with key teams in the organization, including Sales and Customer Service to ensure alignment.
  • Analyzing data-driven metrics to optimize the inside sales function and process.
  • Keeping applicable and precise contact data in the CRM to ensure all lead information is accurate.
  • Managing, training and developing inside sales team on the process and CRM.
  • Assist with upselling opportunities to current customers when new products are being released.
  • Assist with market research when necessary.
  • Assist with competitor research when necessary.
  • Additional duties assigned by management.

SUPERVISORY RESPONSIBILITIES:

  • Manages and motivates staff (including, hiring, terminations, performance management, etc.).
  • Train, direct and appraise staff.
  • Make daily schedules for proper manpower utilization.
  • Plans and organize workload and staff assignments.
  • Issues written and oral instructions; assigns duties and examines work for exactness, neatness and conformance to policies and procedures.

COMPETENCIES:

  • Collects and researches data
  • Gathers and analyzes information skillfully
  • Responds promptly to customer needs
  • Solicits customer feedback to improve service
  • Speaks clearly and persuasively in positive or negative situations.
  • Listens and gets clarification
  • Responds well to questions
  • Writes clearly and informatively
  • Edits work for spelling and grammar
  • Sets expectations and monitors delegated activities
  • Improve processes, products and services
  • Treats people with respect
  • Works with integrity and ethically
  • Upholds organizational values
  • Follows policies and procedures
  • Complete administrative tasks correctly and on time

LANGUAGE SKILLS:

  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals.  Ability to effectively present information and respond to questions from group of managers, clients, customers and the general public.

EDUCATION, EXPERIENCE & TRAINING:

  • Bachelor's Degree (B.A. / B.S.) from a four year college or university in Business, Marketing or related field; and 5 to 7 years of related experience in B2C inside sales management; or equivalent combination of education and experience.

CERTIFICATES, LICENSES OR REGISTRATIONS:

  • None Required

COMPUTER SKILLS:

  • Proficiency in Microsoft Word, Excel, PowerPoint and Outlook is required. Proficiency with CRM systems is required, experience with Microsoft Dynamics is preferred.

PHYSICAL DEMANDS:  

The employee may occasionally stand, walk, stoop, kneel or crouch during shift.  Employee will be required to regularly sit, use hand to finger, handle, feel and reach with hands and arms.  Employee must be able to occasionally lift and or move up to 25 lbs.

WORK ENVIRONMENT:

  • This position works in an environment with moderate noise levels.

TRAVEL:

  • This position may travel up to 25% of the time, both domestic and international travel.

 

EOE/M/F/D/V

Handicare
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